Landline not porting
We recently had VM installed having previously being with Sky. I need to keep my old number and as such the installation was delayed by 10 days. The engineer arrived last Wednesday and didn’t have a port listed on the job sheet so needed to add this in and advised it would be another 7-10 days before the old line ports the VM.
We are now out of that period and the line still hasn’t ported. Trying to call but the team just advised to keep checking and now I’m worried that it will not port in time before my Sky contract ends.
Hello WMc
Sorry to hear of the problems transferring the landline over to your new account since switching, we appreciate you raising this with us via the forums and welcome to the community.
The good news is that as long as the number has been active in the last 30 days we can still request this from the previous provider. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
