Landline phone not working
I reported an issue on with my home landline phone not working. I discovered it wasn't working on the evening of 28/APR and reported it on 01/MAY by calling 0345 454 1111. I have the old copper cable dedicated wall connection socket and tried another working DECT cordless phone and handset with the same result - no dialtone. I can call the landline phone from my mobile phone and it rings, but it is not possible to answer the call. An engineer was supposed to visit on 03/MAY but I received a message on 02/MAY saying that the issue is a network issue and work was underway to fix it. Later that same day, I received a text message stating the issue was now resolved. Only, it wasn't.
I called the 0345 number on 03/MAY and reported the issue again. This time I was told it was being passed to another team who would investigate. If they need further information from me, they would be in touch, but the phone should be working again in 3 working days.
If Monday this week was regarded as a working day, then today is the 3 day mark and my phone is still not working and I have received absolutely no follow-up.
Can someone please investigate this? That's now over a week I've been without a phone service that I have paid for.
Thanks,
Brian