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textmum's avatar
textmum
Joining in
2 months ago

Landline not working since power cut

Hi there, 

Since a power cut in our area we have no landline working that happened a week ago.

Chat bot says we have to ring direct, we have tried using a mobile and are in a queue with no indication of when call may be answered.

When I do a check on  a device for service status  it shows broadband is fine, tv has an orange ! yet is working absolutley fine and it says land line has a green tick!

Can someone help please, or tell us how to connect with a real person who can help.  

Thank you.

1 Reply

  • Hi textmum,

    We're very sorry to hear your landline isn't working.

    Can you please check all connections are secure?

    Do you have another handset you can try?

    I'll pop you a private message now, if the above doesn't resolve the issue, please respond to me there and I can help further 😊