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Ravenger's avatar
Ravenger
On our wavelength
9 months ago

Landline not working after general outage

This morning all our Virgin Media services went offline, and a few hours later I got a message saying they were fixed, but the land line (which is connected to a phone socket) still doesn't work. It was working yesterday.

There is no dial tone and if you ring the number it shows as engaged constantly. This doesn't appear to be a fault with the phone handset, it seems to be a problem with the line. The phone says it is connected while it's plugged in.

I checked online and no faults have been recorded in my area, but I cannot find anywhere on the Virgin Media site to report a phone fault. I've been going around in circles trying the different options.

Could I have some help please?

2 Replies

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    9 months ago

    Hi Ravenger,

    Thanks for posting and sorry to see you're having some issues with the line. So I can help I've popped you over a private message.

    Alex_Rm

  • Tudor's avatar
    Tudor
    Very Insightful Person
    9 months ago

    You cannot report faults using the website. See this:

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

    VM will not dispatch any technicians while an area fault exists.

    If no area faults found:

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.