Forum Discussion

walnutlodge's avatar
walnutlodge
Joining in
10 months ago

Landline not working.

Landline not working. No dial tone. None of the help numbers appear to be working. Neighbour's phone (also Virgin) appears to be fine

3 Replies

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    10 months ago

    Hi walnutlodge,

    Thanks for posting and sorry to hear you're having some issues with your landline.

    I've had a look at things from our side, and an engineer is required.

    I'll need to confirm a few details with you first, so I've popped you over a private message.

    Alex_Rm

    • walnutlodge's avatar
      walnutlodge
      Joining in
      10 months ago

      Thanks for getting back to me. Where will I find the private message? I have checked my email and also my chats on here and I can find nothing.

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        10 months ago

        Hi walnutlodge

        Please look for the envelope in the top right of the page. The message will be there :).