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walnutlodge's avatar
walnutlodge
Joining in
7 months ago

Landline not working.

Landline not working. No dial tone. None of the help numbers appear to be working. Neighbour's phone (also Virgin) appears to be fine

3 Replies

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    7 months ago

    Hi walnutlodge,

    Thanks for posting and sorry to hear you're having some issues with your landline.

    I've had a look at things from our side, and an engineer is required.

    I'll need to confirm a few details with you first, so I've popped you over a private message.

    Alex_Rm

    • walnutlodge's avatar
      walnutlodge
      Joining in
      7 months ago

      Thanks for getting back to me. Where will I find the private message? I have checked my email and also my chats on here and I can find nothing.

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        7 months ago

        Hi walnutlodge

        Please look for the envelope in the top right of the page. The message will be there :).