Landline not working - recently ported landline number to VM from TalkTalk

Question

I have transferred my landline from TalkTalk to VM and ported the number across from TalkTalk. This process was done by an engineer, who visited me on 15/07/2024, TalkTalk acknowledged this and said the process was completed on 24/07/2024.

The landline currently has no dial tone when trying to make a call and doesn't receive calls either.

This is a regular wall phone socket connection - I've tried powering off/unplugging all the cables, left them off for a little while, still nothing.

Any help would be appreciated with this.

Zach_R · Answer

Hi Charlie_Wong,
 Thank you for your post and welcome back to our community forums. We're here to help.
 I'm so sorry to hear that there seems to be an issue following a port. Have you been able to test a different landline handset just to rule out this potentially being equipment related?&nbsp;
 Thanks,
 &nbsp;

Charlie_Wong · Answer

Hi Zach, just tested with an alternative handset, unfortunately still the same issue.&nbsp;

Zach_R · Answer

Hi Charlie_Wong,
 Thanks for checking. It's a shame to hear that the issue still remains.
 I'm going to send you a private message in a few moments. Please respond to this when you can and we'll investigate further from there.
 Thanks,
 &nbsp;

goslow · Answer

Has your number been ported to the TEL1 telephone socket on the back of the VM hub?

Charlie_Wong · Answer

Engineer came on Tuesday and the landline is now set up and working via the hub. Thanks all.

Forum Discussion

Landline not working - recently ported landline number to VM from TalkTalk

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