Forum Discussion

Charlie_Wong's avatar
Charlie_Wong
Joining in
7 months ago

Landline not working - recently ported landline number to VM from TalkTalk

I have transferred my landline from TalkTalk to VM and ported the number across from TalkTalk. This process was done by an engineer, who visited me on 15/07/2024, TalkTalk acknowledged this and said the process was completed on 24/07/2024.

The landline currently has no dial tone when trying to make a call and doesn't receive calls either.

This is a regular wall phone socket connection - I've tried powering off/unplugging all the cables, left them off for a little while, still nothing.

Any help would be appreciated with this.

 

  • Hi Charlie_Wong,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm so sorry to hear that there seems to be an issue following a port. Have you been able to test a different landline handset just to rule out this potentially being equipment related? 

    Thanks,
     

    • Charlie_Wong's avatar
      Charlie_Wong
      Joining in

      Hi Zach, just tested with an alternative handset, unfortunately still the same issue. 

      • Zach_R's avatar
        Zach_R
        Forum Team

        Hi Charlie_Wong,

        Thanks for checking. It's a shame to hear that the issue still remains.

        I'm going to send you a private message in a few moments. Please respond to this when you can and we'll investigate further from there.

        Thanks,
         

  • Engineer came on Tuesday and the landline is now set up and working via the hub. Thanks all.

    • Zach_R's avatar
      Zach_R
      Forum Team

      Hi Charlie_Wong,

      Thank you for the update. I'm glad to hear that everything is now sorted for you.

      Please do let us know if there's anything more that we can help you with.

      Thanks,