Forum Discussion
- Carley_SForum Team
Hi makes
Welcome back to the community forums
Sorry to hear you're having issues with your landline at this time.
I have taken a look at the systems at my side and can see that there is currently an area fault affecting multiple customers.
You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.
The estimated fix time is currently 20th November 2023 at 9am, this may be extended if more work is required or resolved sooner than we have advised.
My apologies for any inconvenience caused by this.
- makesJoining in
Landline is now not even ringing, it goes straight to voicemail, we work from home and some of our customers (espcially the elderly) don't leave voicemail, in view of this we could be losing business, this has happened now for well over a week.
- makesJoining in
Hi Carley, We had an engineer out to replace the hub it was working fine for the internet and still is, the problem we have now is the landline not working, we can dial out but not receive calls it goes straight to voicemail !
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