Forum Discussion

Webber17's avatar
Webber17
Tuning in
2 years ago

Landline issue - the person I call can’t hear me

Elderly mother only has landline. When she dials out the call connects but the person can’t hear her although she can hear them.

If people call her it is fine. 

if she calls a mobile it is fine. 
She had  three handsets that all do this. 
Any ideas? 

7 Replies

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      16 hours ago

      Righto thanks, the tests we ran were clear. I'll send you a PM now to help.

  • Piglet162's avatar
    Piglet162
    Joining in
    17 hours ago

    My mother is having the same problem. Engineer has been out to line but now this is happening. Anyone help please 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      17 hours ago

      Hi Piglet162 

      Thanks for posting and welcome back to the community. Sorry to hear of your Mum's telephone issues.

      Can you advise, is this with every caller or just certain numbers?

      Best wishes.

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Webber17

    Thanks for your post, welcome to the Community Forums.

    I'm sorry to hear that your Mother is having issues with her landline service. How strange.

    I've sent you over a private message so I can take some details and investigate this issue further.

    Thanks

  • goslow's avatar
    goslow
    Alessandro Volta
    2 years ago

    Is the phone connected from the back of a VM hub (rather than a traditional telephone wall socket)?

    If the phone connection is from the back of a VM hub, then one way communication during a call and calls cutting off altogether mid-conversation are common issues which are reported regularly on here via that connection method.

    • Webber17's avatar
      Webber17
      Tuning in
      2 years ago

      She doesn’t have a hub - landline only plugged directly into phone socket