Forum Discussion

DolphMelanie's avatar
DolphMelanie
Joining in
10 months ago

Landline Hub problems- AGAIN - cannot make calls

VIRGIN MEDIA WEBSITE HELP SECTION IS USELESS. How about this wording:
Can't make landline calls?
First, we need your home phone zone – this is based on your area and how you connect your phone. Just dial 1765 from your Virgin Phone.
On Fix your Landline page: it does not even have 'Landline not working' option.
So how the hell am I supposed to call you if my blooming Landline is not functioning properly? GRRRRRR!
 
On the Landline help page there should be a way of booking an engineer easily enough- I have gone around around in big circles trying to find a solution- there is nothing at the bottom of any help pages (for land line issues) that give the option of: if all else fails 'book an engineer here' or phone this number. I had to navigate my way around your website finding this Community hub- but, is this going to be just as useless in helping me? Virgin Media have got worse & worse over the years, it feels like the 'HELP' is not helping at all.
 
 
[MOD EDIT: Subject title changed for clarity]

17 Replies

Sort By
  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    10 months ago

    Thanks for reaching out to us DolphMelanie, and welcome back to our Community Forums!

    Sorry to hear of the issues you've been experiencing on the landline phone services - when attempting to make a call.

    Can you please confirm what diagnostics you have attempted when trying to resolve this issue?

    Thanks,

    David_Bn

    • DolphMelanie's avatar
      DolphMelanie
      Joining in
      10 months ago

      Hello David, thank you for speedy response.

      I have done all diagnostic checks, & did it again today & it it is working- BUT the issue is that one day the land line works & then the next it does not, & so on & so forth being temperamental. I am not sure why I keep having to unplug the hub etc for it to work. surely it should be a constant? I would NEVER get rid of my Landline, as our mobile signal here is not that reliable, & don't want to put all my eggs into 1 basket if you see what I mean! thank you in advance- by the way, why is it so hard to navigate the webpages as in my previous email comments? Melanie

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        10 months ago

        Thanks for coming back to me DolphMelanie, and I'm pleased to hear of that the landline services appear to be working as expected today.

        Do you check our Service Status Checker https://virg.in/service or call our Service Status Line 0800 561 0061 for an update on any outages we may be experiencing in your local area?

        This may be a case of a local area outage at play.

        How old is the handset you're using? Has an alternative handset been attempting during the landlines downtime previously?

        Thanks

        David_Bn