Forum Discussion

theboyroy's avatar
theboyroy
Tuning in
2 months ago

Landline dead

I had an email 12 October 2023 saying my phone would switch to fibre network on 9th January 2024.

Fast forward to yesterday I noticed no dialtone. From either the old wall socket or the vm hub 5.

Doing 192.168 etc revealed Internet telephony disconnected message.

I rang VM to find out how long my phone service had been down for.

The information I was given is that the 9th January transfer did not happen. But it could happen if I gave my agreement yesterday. Which I did.

Anyway it's still not working. Telephony disabled message still displaying.

Looking at the other forum messages seems a bit of a botched rollout?

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    2 months ago

    Hi theboyroy,

    Thanks for posting and sorry to hear you've had some issues with the line. So I can help I've popped you over a private message, to get a few more details.

    Alex_Rm