Hi Jd3
Welcome back to the community forums
Sorry to hear you're having issues with your landline at this time.
I've checked the systems at our side and can see that there is an area issues that is affecting your landline at this time. The estimated fix time for this is currently today 27 June 2024 at 8pm. You might find that your Virgin Phone service isn't working at the moment. We are investigating and working to resolve as quickly as possible. Please accept our apologies for any inconvenience caused.
We can also see that you've already registered your total loss of service with us as well, but please do keep us updated should you still be unable to check the service status page after the estimated fix time today 8pm and we can look again at our side for you.