Forum Discussion

adodwell's avatar
adodwell
Joining in
3 months ago

Landline completely dead

Hi - my landline has been completely dead for several months - no dial tone internally, and when anyone tries to call me the call is immediately terminated (no ringing, no message, nothing).

I have run the status checker, and it shows there are no problems. I have looked at the troubleshooting guides and they haven't helped.

And most frustrating, the chatbot won't let me report a fault!

How do I get this fixed? I have been paying for a service I am not receiving, and so far it has been impossible to contact anyone to sort it out.

thanks

Adam

5 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

    • adodwell's avatar
      adodwell
      Joining in
      2 months ago

      I can’t phone from my Virgin landline as it is dead! I wanted to report online but the computer said no. But the very helpful chap from VM contacted me directly and all now sorted!

  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    3 months ago

    Hi there adodwell 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see you've been having an ongoing issue with your landline. Thank you for checking our status page and troubleshooting guides already. As they've not helped you with this I'll pop you a PM to confirm your details so this can be checked further.

    Regards

    Nathan

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        2 months ago

        Thanks for coming back to us adodwell and we're glad to hear that this has now been resolved for you. Please do let us know here on the forums, if you have any further issues 👍

        Kind Regards,

        Steven_L