Forum Discussion

PJ73's avatar
PJ73
Tuning in
10 months ago

Landline Clicking then cuts me off, when will i receive the Adapter to switch to the Hub 3?

I'm having Problems with my Landline for 2Wks now, Virgin say No Problems with my line & there's No Area Fault. I'm still connected via the wall socket, when will I receive the Adapter to connect via the Hub 3?

I've asked this Question on the phone to Virgin & they've never answered my question..

Please Help..

6 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    10 months ago

    The move of landlines to use the hub is currently on hold with no date for resumption. Report the problem as a fault.

    • PJ73's avatar
      PJ73
      Tuning in
      10 months ago

      Funny that as mine has just been Migrated, with No Problems 

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    10 months ago

    Hi PJ73 thanks for your post here although we're sorry to hear of the concerns you've raised here.

    What issues are you experiencing with your landline please? At the time of writing, there are no problems on your line but please let us know and we can try to help/advise further.

    Many thanks

  • PJ73's avatar
    PJ73
    Tuning in
    10 months ago

    When I try to make & receive calls the Line Clicks several times then cuts me off completely, I'm using cordless but have tried corded also which are exactly the same, it's an intermittent problem, only started when Virgin said they were doing essential works in my area,, it's getting very frustrating now..

    Are you sending Adapters out to people?

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      10 months ago

      Hi PJ73 thanks for your reply.

      I'd like to look into this further for you - for things fault related we can still look into the migration so with this in mind please expect a PM from me to arrive shortly and respond directly when you can!
      Many thanks

  • goslow's avatar
    goslow
    Alessandro Volta
    10 months ago

    Tudor was referring to the general switchover rollout which the previous gov't put on hold for all telecoms providers. VM has continued to switch customers on an individual basis, if they chose so, as an alternative to fixing a fault on a conventional line. That said, I think I read somewhere on here recently that VM has restarted the switchover but on a smaller/slower scale than before.