Forum Discussion

AnotherUser's avatar
AnotherUser
On our wavelength
2 hours ago

Landline cannot receive calls

Hi,

I am having problems with the landline phone. There is no ring tone, but I seem to be able to call out. However, I cannot receive calls at all.

I have run the VM service checker, which says the the phone is OK, but says there are possible broadband and TV issues.

I have also checked the HUB status overview, which says everything is OK (including broadband and TV issues).

I have also checked all connections, rebooted and reset the HUB, but with no effect.

Any ideas?

Regards,

Cliff

home phone

2 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 hours ago

    Hello AnotherUser.

    Thanks for your post and welcome back to our community.

    Thank you as well for trying a reboot on the Hub and service checker.

    What I'd like to do is take a look from here and see what the cause is.

    If you don't mind, I'll need to send you a private message to pass security first.
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L

  • Client62's avatar
    Client62
    Alessandro Volta
    2 hours ago

    If the phone previously did ring on incoming phone calls,
    try resetting your phone's ringer volume to max.