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Derby1's avatar
Derby1
Joining in
2 years ago

Landline call forwarding

I've tried dialling 1765 from our landline numerous times to find out what my location colour is to set up call divert/forwarding but the number is not in use! Any advice on how else I can find out what our location colour is to continue set up for this? 

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Derby1,

    Thanks for posting and welcome to our community 🙂

    Sorry to hear you're having some issues setting up your call forwarding.

    Can you please try the instructions here for the red zone please.

    Let us know if you have any further issues.

    Alex_Rm

    • Derby1's avatar
      Derby1
      Joining in
      2 years ago

      Thank you Alex, to confirm, i am Red zone then?

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        2 years ago

        This would be correct, yes 🙂

        Alex_Rm

    • magistral's avatar
      magistral
      Joining in
      9 months ago

      Those instructions no longer work. If you dial *21* now a recorded message says the function is not available on this line - call customer services.

      • Paul_DN's avatar
        Paul_DN
        Icon for Forum Team rankForum Team
        9 months ago

        Hi magistral,

        Thanks for taking the time to reach out to us in our community and welcome back, it has been a long time, hope you have kept well, sorry to see you are facing issues with call forwarding, is this something which has just happened, was it working OK, have you had a recent fault or are there any known issues showing on our Service Status?

        Regards

        Paul.