Forum Discussion

Mintempire's avatar
Mintempire
Joining in
3 years ago

landline adapter for hub how to order one

How do I order a phone adapter for my new Hub3?

Looked through all the emails I've had with regards to my new fibre phone but no mention of how to order the phone adapter, also can't see anyway of ordering one on the virginmedia website

Cheers in advance

  • Natalie_L's avatar
    Natalie_L
    Forum Team (Retired)

    Hi Mintempire, 

    Thank you for reaching out to us here on the community. 

    I am sorry to hear you have not received the adapter for the switch over, I would be happy to assist further. 

    I will just need to pop you over a private message to take a few more details and we can go from there. 

    This will be available via the purple envelope on the top right of this page. 

    Speak soon, 

     

    • Unifaerie's avatar
      Unifaerie
      On our wavelength

      I have the same issue and wonder if you can help, please.

       

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team

        Hey there Unifaerie Thanks for reaching out to us on the Virgin Media forums. 👋🏼

        All transitions from the old telephone network to the new digital lines have been postponed as per government orders.
        When we have the green light for the go ahead to continue the switchover, we will be in touch to let you know.

        All switchovers are on pause indefinitely until further notice.

        Kind regards,
        Ilyas. 

  • Natalie_L's avatar
    Natalie_L
    Forum Team (Retired)

    Hi Mintempire,

    Thank you for joining me on private message. 

    I am happy we have been able to assist with getting this resolved. 

    Please do reach out if we can assist in the future. 

    Thanks, 

     

  • Tudor's avatar
    Tudor
    Very Insightful Person

    All conversions of landline phones to use the hub are on hold on orders of the government. No date as yet has been pi listed to as when they will resume. VM will email you and send the appropriate hardware when required.