Forum Discussion

Bansh33s's avatar
Bansh33s
Tuning in
12 months ago

Landine dead

No dial tone and unable to make or receive calls.  Plugged in both corded and cordless handset base unit, none working.  My cordless handset displays says please check line cord.  I also took front of socket (as per insturctions) and plugged into the test socket - nothing happened.  How do I report my fault?  When will I get compemsatiomn for no landline connectivity ? 

1 Reply

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    12 months ago

    Hi Bansh33s,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm very sorry to hear of your recent landline service issues. Are these ongoing for you today? If so, are any known issues currently being reported here regarding this?

    In regards to a credit for the downtime, you can find our credit policy outlined here.

    Thanks,