Forum Discussion

DAVE131's avatar
DAVE131
Tuning in
10 months ago

WIFI dead spot.

Hi, 

I'm struggling to get a signal in two areas of my house. I have installed the connect app as advised but there's no option to order the signal booster as described in poor coverage areas... less than 30 Mpbs

I'm on the Volt Gig1 Full Fibre Broadband package FYI.

Here are the results taken from the screenshot.

WiFi speed

Download speed 10 Mbps

Upload speed 9 Mbps

Latency 12 ms

Jitter 3 ms

Packet loss 0%

Server lo... virgin-100g-man-uk.samkno...

WiFi signal strength -84 dBm

Can a mod please help?

 

 

17
  • Ashleigh_C's avatar
    Ashleigh_C
    10 months ago

    Hi there DAVE131 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear you are facing issues with your connection and thank you for downloading the Connect App! Have you been able to follow these steps with the app:

    ·         Tap Start the scan
    ·         Then Start the scan again
    ·         While connect to WiFi, Tap I’m ready
    ·         Wait 2 mintues for Scan
    ·         Scan complete, Tap continue
    ·         Tap Add a room, Tap the room you're in
    ·         Start the Scan (do this in every room)
    ·         Scan complete
    ·         Tap Optimise WiFi now if an option
    ·         If so, Tap Optimise
    ·         Optimisation complete, Tap Rescan room, 
    ·         Tap Start Scan
    ·         Tap Order a WiFi Booster if an option
     

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    10 months ago

    Hi there DAVE131 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear you are facing issues with your connection and thank you for downloading the Connect App! Have you been able to follow these steps with the app:

    ·         Tap Start the scan
    ·         Then Start the scan again
    ·         While connect to WiFi, Tap I’m ready
    ·         Wait 2 mintues for Scan
    ·         Scan complete, Tap continue
    ·         Tap Add a room, Tap the room you're in
    ·         Start the Scan (do this in every room)
    ·         Scan complete
    ·         Tap Optimise WiFi now if an option
    ·         If so, Tap Optimise
    ·         Optimisation complete, Tap Rescan room, 
    ·         Tap Start Scan
    ·         Tap Order a WiFi Booster if an option
     

    • DAVE131's avatar
      DAVE131
      Tuning in
      10 months ago

      Hi Ashleigh,

      Thank you for the warm welcome.

       

      Yes, I have done all that you have mentioned in your post.

      Please find attached a screenshot to support my findings.

       

       I look forward to hearing from you.