Since upgrading to tv360 my landline has intermittent dial tone. I am unable to get incoming or outgoing calls. An engineer advised me that my BT cordless phones were not compatible, so I purchased new Panasonic ones. They are exactly the same, and do not work
Can we assume here that your landline is connected to the hub and worked before 360 update, or are you still connected to the old landline.
I doubt if changing the software on the V6 / 360 box would affect your phone, have you tried rebooting your hub if that is what the phone is connected to.
Which hub do you have in case there is a known problem with some hubs.
yes my landline was connected through my hub5, and worked perfectly. I have rebooted the hub about 4 or 5 times.
Thank you 0nyirt0dd if an engineer appointment has been booked the engineer will be able to take a closer look and help further with this.
Please do pop back and update us after the visit.
Hey 0nyirt0dd, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.
I have taken a look and I can see you've spoke to the team since this post, did they manage to help at all?
No. they said they would send an engineer out again
Thank you 0nyirt0dd
I am sorry the issue was not resolved but I am glad to hear an engineer has been arranged. Are you able to let us know how things are looking aftr the visit?
