Land line not ringing and not receiving incoming calls
On Monday I had an engineer visit to move my land line, TV package and wifi over to Virgin Media
At the end of his visit he gave me a small grey adapter for the telephone connection instructing it should be placed into the Tel1 portal in the new Virgin Media router
I have done this and there is a dialling tone and I can make out going calls, however the line is not receiving incoming calls. I spent over an hour yesterday on a call to report this to be informed my existing telephone handsets are not compatible with virgin media despite not being asked for any details which handsets I have in use.
the information on Virgin Media website quite clearLy states you will not require new handsets and that you should be able to continue to use the same handsets you always have.
The ring volume is switched up so not on mute, I have tried test calls and lifting the handsets to answer the calls I am making into the home but these do not connect.
can anyone please assist with this?