Forum Discussion

Coco17's avatar
Coco17
Joining in
2 years ago

I've just done the phone switch to fibre but my phone is not working.

I've just done the fibre switch but the landline is not working. I've rebooted twice. Can you help?

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 years ago

    Hi Coco17 

    Welcome to our community forums and thank you for your first posts.

    Sorry to hear your landline has been down since the switchover. We can understand your concern. Just to confirm did you set it up as seen here  https://www.virginmedia.com/help/digital-voice-switchover

    Is the a dial tone? Are you able to make or receive calls?

    Please let us know so we can best help.

    Thanks,

    • Coco17's avatar
      Coco17
      Joining in
      2 years ago

      Hi Akua_A, yes I set it up as advised. There's no dialling tone and no, I can't make or receive calls on the landline.

       

      • Akua_A's avatar
        Akua_A
        Forum Team
        2 years ago

        In this case, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 years ago

    No problem at all Coco17 Please let me know how the appointment goes and if you need any further help 🙂 

    Thanks,