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Ez_101's avatar
Ez_101
Joining in
13 days ago
Solved

I asked to port my old BT line to virgin but the number hasn’t ported to

I asked to port my old BT line to virgin but the number hasn’t ported to the new virgin landline. The BT line now has been disconnected at virgin’s request and customer advisors tell me the old number is lost now - this number had been in the family for over 60 years, I am so upset it’s been lost - is there anything anyone can do to get it back? 

  • Lee_R's avatar
    Lee_R
    13 days ago

    Hi Ez_101 thanks for posting and welcome to our community.

    Sorry to hear that your number was not ported across to us. And sorry for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    24 hours ago

    Hi Ez_101, thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R
     

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    13 days ago

    Hi Ez_101 thanks for posting and welcome to our community.

    Sorry to hear that your number was not ported across to us. And sorry for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R