Forum Discussion

JohnnyT1's avatar
JohnnyT1
Joining in
2 years ago

How Do I Find Out If I Have Been Switched To CV21 ?

My landline has stopped working, have I been switched to CV21, if so how do I find out? I haven't received a letter or adaptor to my knowledge.

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)

    Hi JohnnyT1 👋

    Thanks for your post, and a warm welcome to the Forums.

    I'm sorry to hear you're experiencing some problems with your Landline. As it stands, with immediate effect, there is a pause on all 21CV migrations until further notice across most Telecommunication Providers. This means that we will not be conducting any migration-related activities unless instructed otherwise.

    Can you expand further on the issues you're facing? Do you hear a dial tone? Are calls intermittent, or not being received/made?

    We'll do our best to help further in resolving this

    Thanks,

    • JohnnyT1's avatar
      JohnnyT1
      Joining in

      No dial tone on landline, can't make or receive calls, intermittent problem initially now all the time.

      • Reece_MH's avatar
        Reece_MH
        Forum Team (Retired)

        Thanks for confirming, JohnnyT1.

        I'm going to send you a private message, so we can look into booking a Technician. Please look out for my message in the top-right, envelope or by tapping your Profile Picture and then selecting "Messages"

        Thanks,