Forum Discussion

Cueball99's avatar
Cueball99
Well-informed
25 days ago

Home phone not working

I noticed just after Christmas that our home phone had stopped working. I called Virgin who agreed there was an issue but rather than send an engineer to fix they would transfer it over to the new fiber system and send out an adapter to plug the phone into the hub.

I have now received this and plugged the phone in to port 1 (Hub 4) but the line is still dead. Looking at the Hub setting it appears that despite my call, and the promise it had all been done, it has not been activated.

Is someone able to sort this so I don't have to phone again?

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    24 days ago

    Hello Cueball99.

    Thanks for your post. 
    Sorry to hear the line is still down after receiving an adapter.
    I’d like to investigate this for you as we may need to get an engineer visit booked in.
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L