Forum Discussion

latempest's avatar
latempest
Joining in
10 months ago

Home phone not working

So got the email in Spetember stating they are switching customers to their fibre network. No problem I thought, they will let me know when it is happening. Well I've not had a landline for some time now, no idea when it stopped working but not getting any dial tone, nothing, no external calls.

I purchased an RJ11 to RJ11 cable and plugged it into the phone and router. Still nothing!

Then checking my router the Telephony is DISABLED! I can't call Virgin as my landline does not work!

How can I get my telephony activated on my Hub 3 router so my landline comes back!

Bad service from Virgin not everyone relies on mobiles 24/7 to make or receive calls!

5 Replies

  • jb66's avatar
    jb66
    Very Insightful Person
    10 months ago

    The problem here is you have ASSUMED you have been switched over but actually you have a fault on your existing phoneline and it has nothing to do with the switchover that will happen in the future 

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    10 months ago

    Hi latempest thanks for your post here although we're sorry to hear of your concerns raised here.

    There's no faults on the line so please let me take a look at things further for you, I'll send you a PM so I can look into things further for you.

    Expect this to arrive shortly and respond directly when you can!
    Many thanks

  • coxcam's avatar
    coxcam
    Joining in
    8 months ago

    I have Hub 4 router and it says Telephony disabled so headsets I've plugged into the hub don't work.  How do I activate telephony in the Hub 4 router so headsets il work?

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      8 months ago

      Hi coxcam 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with your Hub. Do you have a current telephone package with your broadband services? If so, we would need to bring you in for a private message so that we can look into this with you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

      • coxcam's avatar
        coxcam
        Joining in
        8 months ago

        Yes I do have a landline package with Virgin Media