Forum Discussion

latempest's avatar
latempest
Joining in
2 months ago

Home phone not working

So got the email in Spetember stating they are switching customers to their fibre network. No problem I thought, they will let me know when it is happening. Well I've not had a landline for some time now, no idea when it stopped working but not getting any dial tone, nothing, no external calls.

I purchased an RJ11 to RJ11 cable and plugged it into the phone and router. Still nothing!

Then checking my router the Telephony is DISABLED! I can't call Virgin as my landline does not work!

How can I get my telephony activated on my Hub 3 router so my landline comes back!

Bad service from Virgin not everyone relies on mobiles 24/7 to make or receive calls!

  • jb66's avatar
    jb66
    Very Insightful Person
    2 months ago

    The problem here is you have ASSUMED you have been switched over but actually you have a fault on your existing phoneline and it has nothing to do with the switchover that will happen in the future 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 months ago

    Hi latempest thanks for your post here although we're sorry to hear of your concerns raised here.

    There's no faults on the line so please let me take a look at things further for you, I'll send you a PM so I can look into things further for you.

    Expect this to arrive shortly and respond directly when you can!
    Many thanks

  • coxcam's avatar
    coxcam
    Joining in
    2 days ago

    I have Hub 4 router and it says Telephony disabled so headsets I've plugged into the hub don't work.  How do I activate telephony in the Hub 4 router so headsets il work?

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 days ago

      Hi coxcam 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with your Hub. Do you have a current telephone package with your broadband services? If so, we would need to bring you in for a private message so that we can look into this with you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

      • coxcam's avatar
        coxcam
        Joining in
        2 days ago

        Yes I do have a landline package with Virgin Media