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alestescarrow's avatar
alestescarrow
Tuning in
5 months ago

Home phone not working

Area 20 yellow zone, still yet to be transferred over to VOIP. No service on analogue landline, regular/pulsing buzzing can be heard on line but no dial tone. I've not received anything regarding VOIP switchover or an adaptor - tried the usual things to check the line. 

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    5 months ago

    Thanks for reaching out to us alestescarrow, and welcome back to our Community Forums!

    Sorry to hear of the issues experienced with the landline services.

    Can you please confirm if the handset is connected to the master socket or is this connected to an extension socket?

    If this is connected to the master socket, do you have any other handsets or equipment connected to the extension sockets that can be removed to see id a dial tone becomes present whilst remaining connected to the master socket?

    Thanks

    David_Bn

    • alestescarrow's avatar
      alestescarrow
      Tuning in
      5 months ago

      Thanks. All is working again after just over 24 hours with no further intervention.

      Will I be notified when the phone line is switching over to VOIP?

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        5 months ago

        Thanks for the update and glad to hear this is now resolved alestescarrow, when the line is due to be changed to operate via your Hub we will write to you prior to make you aware of this.