Home Phone Fault - Information

Thought I should add my tuppence worth.

Our phone became faulty on Friday. Calling out we were met with - 'This number is currently unavailable' Incoming calls couldn't get through. Spookily it seemed if we were calling another Virgin Media line it worked, as did calling mobiles. Tried calling in from my own mobile and it just cut off.

Had to phone twice to report it after getting cut off by the first operator. Couldn't fix it and engineer arranged.

Engineer arrived as scheduled yesterday. Before he even cam in he said there was a national fault involving Hub 5's and he wouldn't be able to fix it. He dialled a number to try and get a call back which didn't work. Then he told me he would add us to the national fault. He wasn't able to say how long the fix was but said I would be contacted. He also said that it appeared the fault had been caused by an update sent to the Hub 5.

I had a call from a technician last night asking if the fault was fixed. I said, no and was advised they were continuing to work on it and would get back to me.

Thought this information would be helpful.