We have a Panasonic KX-TGJ424EB handset and since our upgrade to voip earlier this year. We’ve been receiving ghost calls.
How many times must I restart my router for these to stop??
VM please can someone help?
I already had my phones and if they were incompatible with voip surely it’s VM’s responsibility to rectify the issue?
can someone at VM please confirm how we get this resolved?
Hi adsinbath,
Thanks for your post and welcome to our community.
I'm sorry to hear you're having some issues with the Phone line.
Could you expand on what's happening please?
Are you receiving calls with nobody on the other line?
Do you have any caller ID?
Please pop back to us when you can.
Hi Vikki_M
The phone will ring maybe once or twice with no caller ID and no one on the line.
It happens randomly and most annoyingly in the evenings.
Okay thank you.
Could you please test the landline from a mobile phone or different landline, to see if this connects and if the call is also silent?
Please pop back to us when you can.
Hi.
I can receive and make calls without any problem.
Hi adsinbath,
Thank you for confirming you can make and receive calls no problem, if we we're to send an engineer and no issue is found regarding the ghost calls a callout charge of £25 would be added.
Regards
Paul.
Morning Paul
Thanks for confirming. Please can you send out an engineer.
Thanks
Adam.
