Forum Discussion

adsinbath's avatar
adsinbath
Joining in
2 months ago

Ghost calls

We have a Panasonic KX-TGJ424EB handset and since our upgrade to voip earlier this year. We’ve been receiving ghost calls.  How many times must I restart my router for these to stop??  VM please ...
Vikki_M's avatar
Vikki_M
Forum Team
2 months ago

Hi adsinbath,

Thanks for your post and welcome to our community.

I'm sorry to hear you're having some issues with the Phone line. 

Could you expand on what's happening please?

Are you receiving calls with nobody on the other line?

Do you have any caller ID?

Please pop back to us when you can. 

 

adsinbath's avatar
adsinbath
Joining in
2 months ago

Hi Vikki_M

The phone will ring maybe once or twice with no caller ID and no one on the line.
It happens randomly and most annoyingly in the evenings. 

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 months ago

    Okay thank you.

    Could you please test the landline from a mobile phone or different landline, to see if this connects and if the call is also silent? 

    Please pop back to us when you can.