Dead landline
My landline has been dead for a week. Cannot get thru on mobile denied access. 2nd time this has happened. With Virgin showing no problems, but it was virgin. wn2 area
Forum Discussion
2 Replies
Oh and we bought a new phone thinking that was it, but it wasnt it was VM
- Molly_T
Forum Team
Hi Geegie 👋 welcome back to the community forum!
Sorry to hear about these issues with your landline service.
When you say you cannot get through on your mobile - is this when trying to contact the landline number? Or when trying to contact us for support?
Either way - sincerest apologies that this has been happening! We will need to send you a PM to confirm a few account details so we can run some testing and offer further support with this.
I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
