PRidgway wrote:
I am never quite sure as to why people insist on 'bashing' the moderaters and reps from Virgin. They are facilitators and have a challenging role of tracking down ownership of issues within their organisation after collecting information which is often inconsistent or crossing multiple issues.
The clearer the information provided to them, the easier and swifter it is for them to get to the owning part of the organisation, and the more that part has to work with.
They have acknowledged there is an issue, have provided a current status, and are off trying to get some additional answers for questions posed. This is already a very long thread and comments that achieve no benefit do not help when others come here to try and catch up with what is going on. Please be considerate of all parties involved.
For the issue on phones picking up the incorrect time; I too have this issue, but please follow common chat room behaviour and take it to a new thread rather than hijack this one which is focused on the no number ghost calls.
Thank you to the VM Mods and extended team. Keep up the good work, and thank you for your patience with us.
I suspect that the reason is simply this, VM have decided, as a company, to have the world's least competent customer services provision! And, you know, that's fine, if 'have you switched it on and off again' happens to work for the majority of issues (and, be fair it probably does), and 'we don't care' about the minority of cases - well OK, so be it.
But don't be surprised if some people kick off about it!
There was a time, a while ago, when the forum team here were actually chosen from the technical staff, and could really resolve issue or give good advice. The reality, now, is somewhat different, the 'forum team' are all under the 'social media' or 'marketing' departments - their brief is not so much as to offer meaningful help (VM having decided that this is better (well cheaper) done by relying on unpaid volunteers), but rather to promote and regurgitate fairly meaningless platitudes, 'thank you for reaching out', 'this is not the service we aim to provide' (well actually...), 'I see you have spoken to the 'the team', what did they advise? Why don't you already know, have no notes been taken, does VM run the worse CMS in the world?'
OK, not their fault, they are what they are, which is a product of what VM have decided is the way they want to operate - fine! However, the forum team are the representatives of VM, and they have to carry the flack of any criticism - basically if they have been employed to 'stick their head above the parapet', then really they can't be too surprised when some of us, who actually do understand this stuff far better than they do, metaphorically, shoot it off! No?
