PRidgway
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Re: Wrong Time on Handset since moving to Digital Voice
Yet more disappointment. Well I’ve made the decision to leave. Virgin are discriminating against my disability, auto closing my complaints, or claiming they have spoken to me when they haven’t. Virgin renewal started at over £180 and came down to £135. Sky are £87. On the issue in hand, the time server sending the signal to UK phones is taking a daylight savings time adjustment based on American daylight savings rather than UK. UK phones receives UTC (Universal Time Coordinate) in winter and should adjust to UTC+1 (BST) in summer on a particular date. The change is happening, it is just the date that is wrong. Setting UK phones into a group that uses a different date from the US is not an insurmountable challenge. This has been explained previously and passed on to the ‘relevant team’.45Views0likes1CommentRe: Wrong Time on Handset since moving to Digital Voice
My guess is that the issue will be seen again, later in the year at the next clock change. I highlighted that the time changing according to US was a problem a year ago and it wasn’t believed. Nothing has happened in a year, what are the odds nothing will be done again as the issue will be marked ‘resolved’ after UK clocks change in a couple of weeks.543Views0likes0CommentsRe: Wrong Time on Handset since moving to Digital Voice
Well that was a safe bet. VM all you have to do is confirm the time source used to provide to UK phones and when the ‘daylight savings’ is applied. This has nothing to do with customer handsets or configuration; it is your time provision.944Views0likes5CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
That is the same software version as has been there for months. I have rebooted, but am not holding my breath. Everything lists as the same on my hub5 so not expecting anything to have changed. @Moderator - please confirm what change has been applied to ‘fix’ tge issue1.2KViews0likes0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
I did the boot (power off and unplug for a while) and everything is the same as before, including software version and ‘no number’ calls. It obviously wasn’t local ‘works’ as no-one has checked where we all are. @VM might be helpful if you can tell us what was changed and why the change required us to reboot. Please provide information in communications.955Views0likes0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Spoke again with the escalation tech team today. Confirmation that an internal Ticket F010164035 has been raised with the Landline Team as there are many people who have this issue. No ability to say just how many are affected No confirmed fix timeline ("as soon as a possible") No make/model of telephone that is confirmed to work Platitudes on importance and apologies I have told Virgin that I am investigating alternates (Gig Fibre from other suppliers is available in my area).1.4KViews0likes6CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
My info: Standard specification compliant: DOCSIS 3.1 Hardware version: 1.2 Software version: LG-RDK_4.6.24-2206.7 I did ask VM if they had looked at common criteria of those affected, but that response is yet to come. I am already investigating a full move to a competitors Fibre bundle. Only thing likely to stop that is a fix. Not holding my breath.1.2KViews0likes0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
1malcolmgeorge - Hub5 has WiFi6; Hub4 has WiFi5. It’s the reason I chased the upgrade (for better coverage in my house and number of devices). It is why I don’t want to downgrade. Ghost calls are annoying but not so much as device drop-out. Still looking for a fix though 😉1.1KViews0likes0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
@Chris_Myers I don’t see the power notice but the profile assignment regularly appears as a ‘notice’. They do not correspond to any ‘no number’ call though. No mysterious package either. I would assume they are following standard process for a single person having issues I.e., replace the kit. Just like the VM team on here ask questions as if the rest of the thread doesn’t exist. Would be interesting to hear what the exec team would say if a group action lawsuit for breach of contract were mentioned. I have previously referred to the part of contract being breached without response from VM. May be worth more of us contacting the exec team. Just need to find your post with the contact address 🙂949Views0likes45CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
@VM and Mods It seems you now have the statement from your legal team (problem is device specific…blah blah). What would be useful is for some transparency and honesty on the Next Steps. Many questions have been posted, including those from myself to which someone initially said they would find the answers. It would appear that the power fluctuation issue is beyond the wit of existing teams and it would be prudent to bring in some external contractors to assist. A subset of this group could turn the issue around in short form, so what is actually taking the time, other than the legal blame game between VirginMedia and its suppliers. Start being customer-centric and think about the service we are all paying for. While awaiting the miracle cure from the device manufacturers (of the hub5) it would be a simple step to test a modulator between the hub5 and affected devices to filter the issue. Even if you had no plan to provide one to everyone it would show your suppliers that resolution is easy, and even provide an opportunity for people to implement their own workaround until you fix the issue. Following the recent news article on affected services, another on the inability to provide services in accordance with the contract would, I am sure, impact share prices. Come on VM, play fair and start communicating with your customers.1.1KViews0likes60Comments