Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

Finally VM have identified the issue! That’s only taken the best part of a year. 
Wonder how long “some time” will be for the fix …

Please add bt d93x with call screening and call blocker to the list

VM claim that the issue is the phones. Some of the phones, what about the rest, my phone is not on there list. Strange it's the phone's fault and not the VM system.

Come on VM come clean and admit that you system is lacking. I once again invite VM to supply me a phone to test if want to prove that it is my phone.

Woodbutcher1234

• Virgin Media moved people from Landline to IP Telephony. 
• Virgin Media moved people onto hub 5
• Since this Virgin Media initiated activity several users have experienced Ghost Calls.
• Virgin Media made lots of placating noises, were looking into it, and offered several "fixes" that proved wrong and irrelevant.
• Virgin Media Admitted it was a Firmware Issue
• Virgin Media blamed the phone providers and tried to get them to change their Firmware
• Virgin Media Blamed their Router Suppliers and tried to get them to change their firmware.
• Virgin Media now conclude that the issue is caused by "handsets’ sensitivity to power fluctuations received from the Hub"
• See the common denominator here - VIRGIN MEDIA!
• Guess what - IT IS YOUR HUB THAT IS GENERATING POWER FLUCTUATIONS - Try again children!
• you might also want to reconsider your testing regime that failed to identify this during Beta Test.  I bet you only conducted "Positive Testing" (does it do what we said) and did no negative testing (can I break it) to save money.
• Clearly Systems Engineering is not the forte of Virgin Media.  Screwing your customers is.

VM Community Moderation Team, 

please add this to your database BT8619 single digital cordless

On page 54 on this thread - Message 531 from the ModTeam

Hi all, 
Thank you for your patience whilst we continued to investigate this issue.
Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue.
The route cause is located on the handsets’ sensitivity to power fluctuations received from the Hub. 

Here is the list of handsets we tested:
(We're also aware of reports of other handsets)

• Gigaset C530A Trio Digital Cordless Answer machine
• BT8600 Advanced Call Blocker
• BT Decor 2600 v2
• Panasonic KX-TGJ424EB Digital Cordless Telephone with Nuisance Call Blocker and Answering Machine, Quad Dect

We will now look to explore the option to regulate the route cause, however, this needs to be discussed with the our equipment vendors and may take some time to come back.

As always we will continue to update you along the way.

Kind regards,
Community Moderation Team

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To the Community Moderation Team,

In reading the posts on here and noting the handsets people say they have, most are BT and one was Panasonic but no mention of model number although you do have one listed. You may have or not these on your list but I’m listing then for you so that anyone in your team will pass this on to the vendors.

BT Premium

BT Dec

BT 8610 Premium

BT46 Big Button

BT 6660 

BT Advanced

BT8500 

BT8600

BTD93X

BT2500 Trio

BT6500

BT8610 Digital

BT6600 Advanced

BT4600 Trio

Any update on this? Still addressing the calls issue since I have moved from Sky. Every night I have to delete 10-20 missed calls so we don't miss IMPORTANT calls if the call list is full. Also we have to turn off the phone in the bedroom as occasionally it beeps at night when these ghost calls are being made. I have made elderly family members aware and they now have instructions to call my mobile in case of the call list full.

I have a bt4600 and receiving "missed call" with "no number" available and without the hanset ringing. I checked around and found a list of phones with this issue however the bt4600 was not included, just the bt8600. The issue also happened on my previous handset that was a iDect (model number) 641710130001. I just thought I'd add this bit of information. With the handset being connected to the router, is it possible for the number to be hacked into (something to do with "PBX")  as I don't want to wake up one day with a undesirable bill? I'm not tech savy but it was something mentioned numerous times in Google searches. Thanks in advance 😇 

I have just been switched over to digital and have found the same sort of problem but it says number unavailable and doesn't ring...i did presume it was some sort of call blocking of nuisance calls.?