Today (June 12th) I have had 3 calls to the landline - the first 2 pertaining to be from VM (on a mobile number).
On the 11th there was 3.
On the 10th there was 3.
On the 9th was the first one.
None of the friends or family ring the landline - they always call me or my wife on the mobiles.
Someone has got hold of our landline and now we are getting spammed.
Can I unplug the landline or will that affect the package deal I am on?
Just unplug the phone. For years I was on a bundle that included a phone. From day one there was never a phone plugged in. It's just one of the "quirks" of VM pricing to include stuff you perhaps don't use, or want, to get a better deal.
Forum TeamHi Paul_I,
Thanks for your post and welcome back to our community.
We're sorry to hear you've been receiving some nuisance calls.
Are all the calls advising it's Virgin Media calling?
There is some information here on how to spot and report any fraudulent calls.
There is also information here on how to stop nuisance calls.
You can unplug the landline handset if you wish yes, this won't affect the package cost.
If you have any further questions, please pop back to us and we'd be happy to help.
I gave up using my landline a couple of years ago. It had got to the point where basically all the calls on my landline were from scammers (although few of them claimed to be "from Virgin Media") so it was an easy decision to make.
By the way, scammers don't necessarily need to get hold of your number in order to call you and claim to be from VM.
Ofcom publishes lists of the phone numbers allocated to each telecomms provider for every area code. Scammers then use dedicated systems to call each of those numbers on the list in turn.
The Ofcom lists are just lists of phone numbers with no personal details associated with the numbers. However, it does mean that scammers can have a good idea of which provider you are signed up with when you answer their call.
Coenoby
