Calls charged in error ?

See https://community.virginmedia.com/t5/Forum-Archive/Charged-for-calls-I-didn-t-make/m-p/4916915 

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Sandy99 wrote:

I've just got around to checking my bill for the 8th July 2024 and have noticed a charge of £3.32 for three calls,  I'm sure I didn't make these calls and the details don't make sense.I explain below -

The prefix for all three calls is 090 and all three took. place on the 18th June 2024. The start time of the calls is listed as:  16.36,  16.38  and  16.40.   The duration of the calls is 0.68,  0.68  and  1.01.

Now it is impossible for the three calls to start 2 minutes apart and yet supposedly for each to last for about an hour !!.

Has there been a hitch and should the charge of £3.32 be credited back to my account.

Sandy

 

 

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I think the call durations are mm:ss (so two calls of 58 seconds and one just over a minute). That would tally with the prices too as 09 numbers are generally in the region of £1/minute.

The number appears to be related to a Daily Mail Sudoku competition. 

Hey Sandy99, thank you for reaching out and I am sorry to hear this.

Also a very warm welcome to the community. 

Please can you just confirm how your landline is plugged in, is it through the socket or the cable?