Forum Discussion

anitas's avatar
anitas
Tuning in
6 months ago

Call out charge

I recently received the email about upgrading to the V360 which I did but my next bill is showing a £25 call out charge. I installed it myself so there was no engineer so I am wondering why I am being charged this.

v360
  • roy247's avatar
    roy247
    6 months ago

    Was it the upgrade for free email and you just got a remote in the post and received a software update to your V6 box.

    You could try calling Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone and asking , or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

     

     

  • roy247's avatar
    roy247
    Superstar
    6 months ago

    Was it the upgrade for free email and you just got a remote in the post and received a software update to your V6 box.

    You could try calling Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone and asking , or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

     

     

  • anitas's avatar
    anitas
    Tuning in
    6 months ago

    And I got the boxes in the post and swapped with the tivo

    • roy247's avatar
      roy247
      Superstar
      6 months ago

      Hi anitsa,

      If you call Virgin select the leaving option you used to have a chance of speaking to a UK based person but that seems to have changed from my recent experiences or wait here for one of the forum team to respond.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      6 months ago

      Hey anitas, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

      Does this state an engineer charge out or does it say like Activation Fee  on the bill? Cheers 

  • anitas's avatar
    anitas
    Tuning in
    6 months ago

    Thank you.  I rang and have been told it will be removed from my bill. 

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      5 months ago

      Hi anitas thanks for your post although we're sorry to hear of your concerns raised.

      It's great to hear that this has since been resolved for you.

      Any future issues please don't hesitate to let us know!
      Many thanks