Forum Discussion

anitas's avatar
anitas
Tuning in
6 months ago
Solved

Call out charge

I recently received the email about upgrading to the V360 which I did but my next bill is showing a £25 call out charge. I installed it myself so there was no engineer so I am wondering why I am bein...
v360
  • roy247's avatar
    roy247
    6 months ago

    Was it the upgrade for free email and you just got a remote in the post and received a software update to your V6 box.

    You could try calling Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone and asking , or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

     

     

anitas's avatar
anitas
Tuning in
6 months ago

Thank you.  I rang and have been told it will be removed from my bill. 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    6 months ago

    Hi anitas thanks for your post although we're sorry to hear of your concerns raised.

    It's great to hear that this has since been resolved for you.

    Any future issues please don't hesitate to let us know!
    Many thanks