Forum Discussion

AndyRoo3's avatar
AndyRoo3
Settling in
2 years ago

CALL WAITING

I HAVE BEEN A DISABLED CUSTOMER FOR OVER 24 YEARS, AND HAVE THE CALL WAITING FEATURE , UNFORTUNATELY THE RECORDED VOICE THAT A PERSON DIALLING INTO MY PHONE USED TO RECEIVE A RECORDED MESSAGE IF I WAS ON ANOTHER CALL STATING 'THE PERSON YOU ARE CALLING KNOWS YOU ARE WAITING'. FOR SOME REASON AND NO ONE AT VIRGIN SEEMS TO KNOW WHY, THEY NO LONGER RECEIVE THE MESSAGE. WHY IS THIS PLEASE?

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    2 years ago

    Hi there AndyRoo3 

    Thank you so much for your post and welcome to the community forums, its great to have you here. 

    I am so sorry that you have faced this issue with your call waiting, can I ask if you have recently moved the phone from a wall connection to the a fibre connection at the Hub? Or have you had a package change recently?