Forum Discussion

MrWonderstuff's avatar
MrWonderstuff
Just joined
3 days ago

BT to Virgin

Hi, I have a BT landline and a VM landline (both operational). I now wish to port the BT landline to the VM landline, but I do need to keep the existing BT number. I will then close BT account. Is this something the VM Community can help me with, please?

5 Replies

  • Ripjing's avatar
    Ripjing
    Joining in
    20 hours ago

    Hi Molly_T, id like to do the same as MrWonderStuff. Should i start a new thread or can it be dealt with on this one? 

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      20 hours ago

      Hi Ripjing 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of your issue relating to your home phone. So we can take a look we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    3 days ago

    Hi MrWonderStuff 👋 welcome to the community forum! Thanks for posting. 

    Thanks for letting us know you need a bit of help with your landline number transfer. As both lines are active we should be able to request the number port for you. (It will need to stay active until the port has completed.)
    I will send you a PM to confirm a few details and offer further help with this. Please keep an eye on your inbox in the top right corner of the page 📩. 

     We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞

    • lou500310's avatar
      lou500310
      Just joined
      16 hours ago

      Can you port/move a VM landline number at one house and override the another VM landline number at another house, Mum passed away and I want to keep her number at mine house

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 days ago

      Hi All 👋 Just returning to keep this public thread updated. 

      Thanks to MrWonderstuff for PMing with me. 📩

      Upon closer inspection, there were no active telephone services at our side - which are needed in order for us to port a landline number over. They are now exploring options for landline services, and we can then arrange the landline number port once these are installed and active. 

      Thanks for your continued patience! All the best. 🌞