Forum Discussion

lacom's avatar
lacom
Tuning in
7 months ago

Being charged for calls, but never used landline

Just received bill and noticed I've been charged for landline call. We don't use landline. We don't even have a phone.  How can it be sorted and charge removed? I'm more than happy to remove landlin...
Matthew_ML's avatar
Matthew_ML
Forum Team
6 months ago

Hey Iacom, thank you for reaching out and I am so sorry to hear about this,

I can see you are currently in DM with a colleague of mind, they will reach out shortly with a reply. 

lacom's avatar
lacom
Tuning in
6 months ago

Now I'm having not only phantom calls but phantom engineer visits as well 😂

Allegedly someone visited me today, but no one knocked on the door and no one is coming up on the door camera... 👻 😂

No phone calls, no voicemail... 

But visit somehow happened.

And not to forget phone line is not even going into house. Not even slightest need for anyone to be home. Need to check line outside 🤷🏻‍♂️

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    6 months ago

    Hey Iacom, thank you for reaching out and I am so sorry to hear this.

    I can see you are currently in PM with my colleague, please do reach out and they would be happy to help on this.