Forum Discussion

conrail1's avatar
conrail1
Just joined
20 hours ago

back up phone, how to use it?

a few years ago when renewing my vm contract, as a vunerable customer I asked about a back up battery pack, I was actually sent a large landline phone,

yesterdays powercuts that shut the whole town down including the mobile sector so unable to use landline or mobile then remembered back up phone and realised I have no idea on using it, 

there is an option to plug phone into the router but as router was down I wondered how does it work,

can somebody advise me on how to use the back up landline in case of a power cut please?

all help and advice appreciated

 

3 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    17 hours ago

    Hi conrail1 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with how the EBUL backup battery phone works. 

    Do you have this all set up and connected to your Virgin Media service? You can find out more on how this works here, should you need. 

    • conrail1's avatar
      conrail1
      Just joined
      12 hours ago

      thank you for your reply, nothing set up, just received the handset in a box and plugged it in. there was no other information, read your link and I may be missing something but I cannot find information on setting backup phone to sysytem, I assume I just plug it into the router during a powercut and I can make calls????

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        2 hours ago

        Thanks for coming back to us conrail1. I'd be happy to take a further look into this for you to see what the setup is listed on your account to make sure that all you need to do is just plug it in and it works,  however I would need to confirm a few details via private message, please look out for my message and we can get started.
        Kind Regards,
        Steven_L