Anytime Chatter
I recently renewed my contract & I have noticed that the phone part has been changed. Talk more anytime & Multitalk 1000 have been removed & replaced with Anytime Chatter. When I was reviewing the contract with an agent for Virgin media I was ASSURED that calls to a mobile phone in Thailand would still be included.
Today I received my latest bill & there is an extra £250 for calls to a mobile phone in Thailand. I spoke to another agent & was told that I needed International Anytime Chatter. This was not explained to me at the time & there is nothing I can do & will have to pay the £250. I will now have to add International Anytime Chatter to my contract thereby increasing my bill even more.
I do not think I should have to pay as I was told it was included by the original agent.
To say I am annoyed is a massive understatement & I feel that Virgin Media are being deceitful.