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Grumps70's avatar
Grumps70
On our wavelength
8 months ago

Advance of time

Hi 

My home phone is connected to the hub 5 and have recently noticed that the time on the phone advances by 1 hour. I correct the time but a few days later it advances by 1 hour again.

Is this a Virgin time warp or has my phone developed a fault. I suspect the former.

Any ideas out there.

5 Replies

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    • Grumps70's avatar
      Grumps70
      On our wavelength
      8 months ago

      Hi

      Done the reboot and all seems to be fine now. Thanks for the info.

      Cheers

      Alan

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        8 months ago

        Great to hear Alan, thanks for letting us know 😊

        Alex_Rm

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    8 months ago

    Hi there Grumps70 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you are facing this issue with your phone and the display time and thanks again for posting. Can I ask if you have tried a full factory reset on the Hub? Resetting may help update the time. To do this push a pen etc into the reset hole and hold in for 30 seconds, this will cause a full factory reset so if you have changed the Hub password or name at all it will reset to the original on the Hub sticker. 

    • Grumps70's avatar
      Grumps70
      On our wavelength
      8 months ago

      Hi

      Thanks for info. I will give a try when convenient.