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skylineboy2002's avatar
skylineboy2002
Tuning in
6 months ago

win 11 pc / firefox keeps asking to replace device every day - now i've ran out of slots

as titled really - win11 pc, using firefox. i watched a few hours this week every day fine (it asked every time to replace). now today ive ran out of slots

so every session it asks for replace. - i have turned off "enhanced tracking protection" for virgin in firefox. and ive even turned off "change mac address daily" in windows (in case thats how its tracking changes/devices).

Can someone help? maybe reset my allowances, or judging by other posts, a longer term fix is needed. i get why you restrict, but also its restrictive by not working. my devices (tablet and phone) work fine, every day / session they never ask but firefox and my pc does.

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago

    To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.  Don't use a private/incognito window.

    With firefox under Cookies and Site Data >  Manage Exceptions,  add (Allow) 

    https://virgintvgo.virginmedia.com/en.html 

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        6 months ago

        Thanks for reaching out to us skylineboy2002, and welcome back to our Community Forums!

        Sorry to hear of the request to replace a slot each time when using a web browser for your TV Go services.

        Does this also happen when using the application on devices such as mobile phones or tablets?

        Thanks,

        David_Bn