Forum Discussion

msharmacuthbert's avatar
msharmacuthbert
Just joined
2 days ago

Virgin TV GO too many devices

I have the issue that seemingly MANY others have where I am asked to register my device every time I log in and now, I have got the too many devices error. 

Can you please reset this for me? 

For information I am using the app on an android phone (pixel 6), I have never cleared the cache, and I do not use a VPN while using the app. 

Seems it might be worth removing the device limits if you don't have a way of encouraging it correctly...

2 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    5 hours ago

    Hi msharmacuthbert 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with device registration. So that we can take a further look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    5 hours ago

    Hi msharmacuthbert 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with device registration. So that we can take a further look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina