Forum Discussion

Waterloo15's avatar
Waterloo15
Tuning in
15 days ago

Virgin TV Go on windows laptop or iphone keeps losing internat connection

Virgin TV Go on windows laptop or iPhone keeps losing internet connection.   Only Virgin TV Go keeps losing connection. Any other app both on Laptop and iPhone dose not lose connection I can also watch Sky Sports via Virgin log on and that works. Only when I use actual Virgin TV Go does it say after a few minutes of playing 'NO Connection'. 

  • Kath_P's avatar
    Kath_P
    Forum Team
    13 days ago

    Hi Waterloo15, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with the connection being lost via TV Go. Can you expand further on what you're watching when this issue happens? Is it live TV or are you watching On Demand Content? 

    Are you connecting via 4G, WiFi or through an ethernet cable?

    Let us know so we can help further. 

    Thanks,