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OliveClogs's avatar
OliveClogs
Joining in
11 months ago

Virgin TV Go app doesn't play recordings

I'm on Android 14, on the same WiFi network as the TV box, and can watch live TV no problem. However, whenever I try to watch a recording, I get an error message saying "Not available. Sorry, we can'...
OliveClogs's avatar
OliveClogs
Joining in
10 months ago
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The only other device I use TVGO on is my laptop, and its not possible to view recordings on that anyway, so I don't have any way of knowing if it's the same on any other device unfortunately.

Vikki_M's avatar
Vikki_M
Forum Team
10 months ago
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Thank you.

Is it just one recording that isn't playing or all please? Do the recording work on your TV box itself?

Please pop back to us when you can. 

  • OliveClogs's avatar
    OliveClogs
    Joining in
    10 months ago
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    Recordings play fine on the box, it's just the app on my phone. None of the recordings work through the app.

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      10 months ago
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      Thanks Olive, so I can get a few more details from you I've popped you over a private message.

      Alex_Rm

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recordings","id":"message:5518552","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:929824"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TVA"},"conversation":{"__ref":"Conversation:conversation:5518552"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5518552"},"body@stripHtml({\"truncateLength\":200})":" I'm on Android 14, on the same WiFi network as the TV box, and can watch live TV no problem. However, whenever I try to watch a recording, I get an error message saying \"Not available. Sorry, we can'...","body@stringLength":"374","rawBody":"

I'm on Android 14, on the same WiFi network as the TV box, and can watch live TV no problem. However, whenever I try to watch a recording, I get an error message saying \"Not available. Sorry, we can't play this at the moment 1\". Been happening for months now. I've cleared the cache and I've re-installed the app, but still no joy. Any help would be much appreciated!

","kudosSumWeight":0,"postTime":"2024-05-05T08:39:39.751+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5518552_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":734},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:5518552":{"__typename":"Conversation","id":"conversation:5518552","solved":false,"topic":{"__ref":"ForumTopicMessage:message:5518552"},"lastPostingActivityTime":"2024-05-15T13:11:43.928+01:00","lastPostTime":"2024-05-15T13:11:43.928+01:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:5518552":{"__typename":"ModerationData","id":"moderation_data:5518552","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:5518552_1":{"__typename":"Revision","id":"revision:5518552_1","lastEditTime":"2024-05-05T08:39:39.751+01:00"},"ForumReplyMessage:message:5521614":{"__typename":"ForumReplyMessage","id":"message:5521614","conversation":{"__ref":"Conversation:conversation:5518552"},"author":{"__ref":"User:user:724261"},"revisionNum":1,"uid":5521614,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TVA"},"subject":"Re: Virgin TV Go app doesn't play recordings","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5521614"},"parent":{"__ref":"ForumReplyMessage:message:5521194"},"body":"

Thank you.

\n

Is it just one recording that isn't playing or all please? Do the recording work on your TV box itself?

\n

Please pop back to us when you can. 

","body@stringLength":"177","rawBody":"

Thank you.

\n

Is it just one recording that isn't playing or all please? Do the recording work on your TV box itself?

\n

Please pop back to us when you can. 

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The only other device I use TVGO on is my laptop, and its not possible to view recordings on that anyway, so I don't have any way of knowing if it's the same on any other device unfortunately.

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The only other device I use TVGO on is my laptop, and its not possible to view recordings on that anyway, so I don't have any way of knowing if it's the same on any other device unfortunately.

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Virgin TV Go app doesn't play recordings","moderationData":{"__ref":"ModerationData:moderation_data:5521846"},"body":"

Recordings play fine on the box, it's just the app on my phone. None of the recordings work through the app.

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Recordings play fine on the box, it's just the app on my phone. None of the recordings work through the app.

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Thanks Olive, so I can get a few more details from you I've popped you over a private message.

\n

Alex_Rm

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Thanks Olive, so I can get a few more details from you I've popped you over a private message.

\n

Alex_Rm

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