Virgin TV Go App constantly ask to re register device on IPhone 15

Hi Garry78,Thank you for your post and welcome back to our community forums. We're here to help.I'm sorry to hear you're having some trouble registering a device on the Virgin TV Go app. Are you using a VPN at all or refreshing your cache and cookies? If so, this is likely causing the problem for you.Thanks,

No VPN used just my IPhone 15 Pro

When you are trying to access it are you on WIFI or mobile data? Are you noting that you see this message more on WIFI or mobile data? When you do register does everything work for you okay?

Hi I believe it happens on both WiFi or mobile data, however the last 2 times it was via mobile data. It works when you register again. However it doesn’t seem to remember the phone and then the next time you access the app after a few days you need to re register and obviously you can only do this 3 times in a month so eventually you are unable to register

Thanks Garry78, I understand that must be quite frustrating. We'll likely need to raise this issue to our IT Teams for further investigation. First, can you please confirm: The iOS version in use The TV Go app version When this issue was last replicated A screenshot of the message asking you to register your device Thank you

Virgin TV Go App constantly asks to Re Register IPhone 15

16 Replies

Zach_R
Forum Team (Retired)
2 years ago
Hi Garry78,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you're having some trouble registering a device on the Virgin TV Go app. Are you using a VPN at all or refreshing your cache and cookies? If so, this is likely causing the problem for you.

Thanks,
- Garry78
  Joining in
  2 years ago
  No VPN used just my IPhone 15 Pro
  - Matthew_ML
    Forum Team
    2 years ago
    When you are trying to access it are you on WIFI or mobile data?
    
    Are you noting that you see this message more on WIFI or mobile data?
    
    When you do register does everything work for you okay?

Forum Discussion

Virgin TV Go App constantly asks to Re Register IPhone 15

16 Replies

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