Forum Discussion

bevsz's avatar
bevsz
Joining in
2 years ago

Virgin TV Go - sky sports

Need some help with device management. 

Specifically using Virgin on the Go then sky sports (I have the full tv package).

I've got virgin on the go on my ipad and my iphone.

Works fine. 

So I have 3 devices left that I can register  for 'on the go'.

I am trying to set up another ipad in exactly the same way.  I've got the virgin on the go app and skysports app on the ipad.  I can see the ipad name under device management.  So if I go to Virgin on the Go then select sky sports channel I get this message:

 

'Device Limit reached'

Please contact your service provider to manage your devices'

what does this actually mean as I have not registered 5 devices on my account.  I am confused!

 

  • Chris_W1's avatar
    Chris_W1
    Forum Team
    2 years ago

    Hi bevsz, thanks for the message and welcome to the forums.

    It does look like the devices have been reached and we can reset this for you. 

    I will send you a PM so that this can be looked into further.

    Chris. 

  • Chris_W1's avatar
    Chris_W1
    Forum Team
    2 years ago

    Hi bevsz, thanks for the PM, I am glad to see that this is on they way to becoming resolved. 

    Please let us know if you have any further issues. 

    Chris. 

  • Redriff79's avatar
    Redriff79
    Joining in
    2 years ago

    Hi, to whoever can help me with this..I am having the same trouble as the comments above,regarding device limit reached,when I change to sky sports app. I only have 2 devices registered. Thanks in advance

    • Redriff79's avatar
      Redriff79
      Joining in
      2 years ago

      Also just to add to this…I can watch all available channels in virgin app,which is telling me I only have 2 devices registered,my iPad,and another tablet, still have 3 slots if wanted, yet as soon as I get switched to sky sports app,it’s telling me device limit reached. I’m going to need them over the weekend,as I’m away from home

      • Molly_T's avatar
        Molly_T
        Forum Team
        2 years ago

        Hi Redriff 👋 Welcome to the community! Thank you for posting. 
        Sorry to hear about these issues with your registered devices when trying to use the Sky sports app! You can find instructions and advice about managing your devices here 👉 How to use Virgin TV Go app | Virgin Media Help

        You have up to 5 different compatible devices signed up to the TV Go service and use the app at one time, with the ability to make adjustments to registered devices 3 times in one month. You will have to then keep the cookies on the device (laptop/PC/Ipad) or it will register as a new device every time and use up all of the available changes. More info on this can be found in this community thread here 👉 TV Go registered devices - Virgin Media Community - 4457311

        To offer further support manually resetting the devices for you, we will need to send you a PM to confirm a few bits of account information. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

        Wishing you all the best. 🌞