Forum Discussion

emsc18918's avatar
emsc18918
Tuning in
2 years ago

Virgin TV Go - Only Available at Home error

I am unable to watch recorded shows from My Saved area on my iPad. Keep getting message “only available at home” I am connected to same network as my 360 box. Have removed and reinstalled app with no success. I can play shows from my iPhone and in past have been able to view shows from iPad but with intermittent problems. Any suggestions on fix please?

  • Thanks for reaching out to us emsc18918, and welcome back to our Community Forums

    Sorry to hear of the issues experienced when trying to watch your recorded shows on your iPad.

    Have you attempted to use the Virgin Media TV Remote Control app to utilise this feature on your iPad as a work around?

    Alternatively, on the iPad you're using, is the current operating software downloaded?

    Thanks,

    David_Bn

    • emsc18918's avatar
      emsc18918
      Tuning in

      Hi David

      Thanks for your reply. I have a 360 box so I use the Virgin TV Go app but this is what is not working for me with my iPad.  The iPad has all up to date software installed. Any further suggestions?

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)

        Hey emsc18918,

        Thanks for getting back to us, one other thing to try is to manage your TV Go devices via our website here and completely removing all devices from this, we would then also advise deleting the app fully and resetting the device separately before trying to sign in again.

        Joe